A Critical Evaluation Of The Balanced Scorecard Accounting Essay

A Critical Evaluation Of The Balanced Scorecard Accounting Essay In 1992, Kaplan and Norton first published a paper about the Balanced Scorecard ¼Ã‹â€ BSC ¼Ã¢â‚¬ °. It was a huge success and BSC soon became very popular all over the world. Before BSC emerged, organizations usually use traditional methods of performance evaluation focused mainly on financial measures such as ROCE, sales and profits. BSC translates an organizations mission and strategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system. The scorecard measures organizational performance across four linked perspectives: financial, customer, internal business process, and learning and growth (Kaplan and Norton, 1996). In recent years, a number of multi-national organizations have introduced BSC as part of their management control systems. The purpose of this paper is to give a critical evaluation of the BSC as a performance management tool in multi-national organizations. The paper is structured as follows: the next part gives some reasons of multi-national organizations using BSC and the advantages of using it. The second is about some limitations of using BSC and the reason why it is not suitable for some organizations. One specific example is given for both parts. The last part is the conclusion of this paper. BSC has been widely used in multi-national organizations in the past 15 years. It obviously has some benefits to these organizations. Here are some of the advantages of BSC and they are also reasons that make so many organizations adopt BSC. Firstly, each perspective of BSC requires the identification of a number of goals, and suitable measures. This means that BSC can provide strong support to the decision making of the organization. In the world which is full of competition, its very important for an organization to identify what is most important. Each goal and each measure of the BSC is closely related to the strategic target of the organization. The organization can make strategic decisions based on the BSC. Multi-national organizations are often very large, they need simplified and concentrated target for the whole organization to keep themselves competitive. Otherwise, the connection between different departments will become weak and the organization will finally fall apart. Secondly, BSC guards against sub-optimisation, so that improvement in one area is not achieved at the expense of another. Teamwork is a very important part of corporate culture. BSC combines different elements of an organization and that enables managers to consider what different departments functions are. In traditional methods of performance evaluation, managers only focus on financial figures. This can lead to decisions that make one department improve its performance on the expense of another. This is quite important to multi-national organizations. A multi-national organization has many departments and one of the managers tasks is to coordinate these departments and make the most use of each department. If one department improve its performance on the expense of another, there will be serious problems for the organization. Thirdly, BSC brings together many of the different elements of a companys business and strategy into a single report. This can make decision making process more efficient. All of the four perspectives of BSC are key elements to the success of an organization. BSC provides a report of the combination of the four perspectives and it can save time for managers who are making decisions. It also enables managers to minimise information overload by limiting the number of measures used. Nowadays, organizations seldom get bothered because of lack of information, on the contrary, they often have to deal with more information than what they really need. This happens more often on multi-national organizations. Many multi-national organizations hire professionals as consultants and when these consultants provide suggestions, there will usually be an increase in the sources of information. This will thereby increase the pressure of dealing with information. BSC can help managers concentrate on on ly a few key factors, so that they can minimise information overload and make the right decision at the same time. Fourthly, BSC challenges managers to look at organizations in new ways and to talk to stakeholders about the issues which really matter. It can also inspire employees to work harder. Traditional methods of performance evaluation stress what managers want employees do and then evaluate the result. Theyre about the control of results. BSC, on the other hand, stresses target management. It encourages employees to reach the target creatively. Top managers dont know everything themselves. The BSC lets people who know the area best make the best decision and the task for top managers is to combine all these together and set a target for the organization as a whole. Managers dont have to look at the detailed information, they just need to set targets and make decisions for the organization as a whole. This can be quite important to multi-national organizations because they usually have departments all over the world, its impossible for top managers to look into every detail in every departm ent and shareholders need the most important information to make decisions. So BSC turns out to be a very good tool for multi-national organizations. However, BSC is not suitable for every organization in the world. It also has some limitations. Firstly, BSC is to complicated for some organizations. Organizations have to increase the number and breadth of performance measures when the adopt BSC. Many organizations find it complex for evaluating business units performance because BSC has large number of performance measures across several perspectives. (Kraus, K. and Lind, J., 2010) If an organization wants to adopt BSC, it has to establish clear and real cause-and-effect relationships between different measures. Its much easier than done in reality, even Kaplan and Norton admitted it (Kaplan and Norton, 1996). This process of establishing relationships may take years to complete. Therefore, many organizations find it hard to adopt BSC. And some organizations which do adopt BSC just simplify it by reducing measures and some even focus on financial measures only, just like what they do in traditional methods. Secondly, BSC may result in employees paying attention to the areas measured. Since BSC outlines what the organizations strategy and all the areas that will be measured, employees will start paying attention to these areas so that they can get high reward through good performance in these areas. Theyll ignore areas that wont be assessed because they wont get reward from these areas. And this can become a weak point of the organization. The use of BSC requires a change in the orientation of the employees. Managers have to think about customers, internal business process and learning and growth as well as financial perspective, which means managers have to know more than just financial figures. Other employees, at the same time, are also forced to look at the organizations goal instead of their own production or sales goals. This requires that all of the employees must have a higher education than they had in traditional methods. Thirdly, BSC may be too restrictive and also may not be able to cope with a fast changing business environment. The market is changing rapidly nowadays and it takes time to construct a BSC system in the organization. Important elements for an organization change everyday. And new elements arise everyday. Its quite possible that one element is very important when the organizations decides to adopt BSC and becomes not important at all when BSC is finally established. Fourthly, some organizations may face capital market pressure. Most organizations, especially multi-national organizations, raise fund from the capital market. Capital market influence managers decisions a lot. Managers know what they say and do may affect the stock price and they know that usually analysts are only interested in financial measures. This leads to organizations focus on income and revenues because this is what theyre measured on externally (Kraus, K. and Lind, J., 2010). Finally, BSC may have a high cost. BSC requires an organization to think from and set target in financial perspective, customer perspective, business process and learning and growth perspective. This require not only deep understanding of the overall strategy of the organization, but also the separation of the strategy into different departments. The organization needs to set proper goals and measures for each department. And employees need to learn about BSC to make sure the system will work. Information of each department and each perspective of the BSC needs to be collected. Establishing BSC consumes a lot of time and resources. Even established, BSC can cost a lot. It needs continuous collection of information. And there is a learning and growth perspective in BSC, which can be quite expensive. So many organizations may abandon BSC just because of the high cost. Lets take Coca-Cola, the famous multi-national company based in America, as an example. Coca-Cola Beverage Company in Sweden (CCBS) adopts BSC in the company. CCBS took the advice of Kaplan and Norton. It decided to measure its performance from financial perspective, customers, internal business process, and learning and growth. The top managers had a three-day meeting to discuss about it. They set a long-term target for the company (about 3 years). They also described the market conditions at that time. Then they decided an overall target for the company and set measures for different systems and programs. The top managers tried to keep each perspective of the BSC balanced. In order to do that, CCBS used a step-by-step way. First of all, the managers set some financial measures related to the overall strategy, set financial targets on these measures and then reached these targets in a proper way. The second step was to repeat the same process in the customers perspective. The question was how our customers will respond if we plan to reach our financial target. The third step was to identify the internal business process. The managers asked themselves some questions: do we have enough creativity? Are we willing to change ourselves in order to make the company change in a proper way? After this process, CCBS was able to make sure that each perspective was balanced and all the measures would lead the company to the same direction. But they did think that it was necessary to repeat these steps several times before they became totally balanced. CCBS didnt put emphasis on business plans or budgets. It didnt see BSC as something can be unchanged. On the contrary, it considered every problem in a changeable way and made modifications every year. This may be the main reason that made BSC adoption in CCBS such a success. Some other subsidiaries of Coca-Cola are also establishing BSC in recent years. However, Coca-Cola didnt ask all of its subsidiaries to adopt BSC as a tool of performance measurement. Different companies may have different conditions and different management. Since all the laws and economic environment in different countries are distinct and the adoption of BSC requires good management, BSC may not be suitable for some companies. Take companies in China as an example. The stock market in China is not as mature as it is in European countries. Many investors in the stock market dont have enough economic background and they usually rely on analysts. However, analysts only care about financial figures. This leads to some companies consider BSC as useless. And in some companies which do use BSC, managers often ignore the real core of BSC. They usually use BSC to measure performance of employees and decide their wages only and they dont realize that BSC is actually about the companys overall strategy. So BSC is not suitable for most companies in China right now. BSC adoption needs a more mature market and managers who really understand what BSC is. In conclusion, BSC has many benefits and it can help organizations become more competitive. But it also has some limitations and it doesnt work in some countries and in some businesses. It is not suitable for every organization.

Charlotte’s Web Paper Essay

Charlotte’s Web is a magnificent children novel written by an American author E.B.White about a friendship between a spider and a pig. This story then became very famous and won several awards so it is decided that to produce a film based on the Charlotte’s Web story. Although the film and the book had a similar story line, it still got some minor differences among them that may change the excitement of the story. First of all, the differences among the book and the film is that in the book, a girl called Fern, who saved a runty pig named Wilbur from her father who was trying to use an axe to kill him, got to school and thought of him all day long. However, in the film, Fern brought Wilbur to school and got in trouble by Wilbur knocking off her table which was causing a chaos. This made it more exciting rather than just sitting down and thinking of Wilbur. Moreover, in the film, there are two crows wanting to eat Templeton, an uncooperative rat. Whereas the book did not have two crows c hasing Templeton. The chase was very funy. This made the film more interesting and more hilarious and would made the audience like this movie more. Furthermore, in the book, the horse is not mentioned to be afraid of Charlotte. Yet in the film, the horse was really scared of Charlotte. Whenever he saw Charlotte, he ran around in circles crazily, faint, cry, or even panic. This will make the audience clearly remember this character or even make some children laugh. Last but not least, in the book, there is no smoke house in Zuckerman’s barn. On the other hand, in the film, there is a smoke house and Wilbur is very scared of it because it will turn him into smoke bacon and ham. This would grab the audiences’ attention. Therefore, from all the differences listed above, It is obiously that the film is better than the book because it is more attracting.

Bullying At School

Unfortunately we cannot deny the existence of bullying among children. According to the American Psychological Association, forty to eighty percent of school-age children experience bullying at some point during their school careers. Bullying is unwanted, aggressive behavior among school aged children that involves a real or perceived power imbalance according to the Stopbullying Website, A federal government website managed by the U. S. Department of Health and Human Services. Four different type of bullying are physical, verbal, covert, and cyberbullying.Bullying leaves physical and psychological consequences on the victim, bully, and also other children involved. Different kinds of bullying have short term and long term consequences that temporarily and permanently affect the bully and the bullied. There are four basic forms of bullying among the children. The first and most typical kind of bullying is physical bullying; this kind of bullying includes any physical contact like pun ching, hitting, pushing, or any other forms of physical abuse.Taking and destroying other children’s belongings by force is considered a kind of physical bullying. The second kind of bullying is verbal bullying, such as using humiliating names, joking about the person’s parents, religion, gender, or the way that they look. A good example of this kind of bullying is making fun of the way another kid walks, runs, or even talks. The third kind of bullying is covert bullying like spreading rumors or stories about someone else. For example a rumor like a boy in your class is a bed wetter or plays with dolls.Also excluding someone from a group or team, and threatening to such level that the victim does whatever bully request other examples of covert are bullying. The most recent form of bullying is cyber bullying. Cyber Bullying is done by sending messages, pictures, emails, text or any information using electronic devices like computers or cell phones. As a result of short- term and long-term consequences of being bullied the victim will experience immediate physical or mental health issues and more serious problems in the future.The bullying victims have more sleeping difficulty, dropping grades, sadness, low self esteem and headaches. In general, the victims have few or no friends due to their anxiety level and their feeling of isolation. Feeling lonely and sad can have an effect on the victim’s learning abilities as well as school success; the victim becomes afraid of going to school or work. Another result of bullying is that the victim might become violent towards him or her selves and other children, and it is a huge possibility that a lot of school shootings can be related to this issue.In some cases bullying can go on for a long period of time and the victim can have thoughts of suicide and possibly commit a suicide. A recent incident of committing a suicide because of bullying was a thirteen year old girl, who was bullied by her girl fr iends in the school. According to New York Daily News, she committed suicide by jumping off a cement factory tower on September 10, 2013, in Florida. Long-term consequences can be almost as bad for the bully as for the bullied. Bullies are more prone to criminal behavior than others and are more likely to end up using alcohol or drugs in adolescence and as adults.For example while they are kids they may commit shop lifting or drop out of school; also as a grownup they may using a gun to prove their domination on other people, getting involve in physical fights, or doing other violence activities. It is very hard for bullies to deal with other people who are physically stronger. The Bullies cannot accept to be a victim, so they try hard to overcome the stronger opponent and to ignore embarrassment in front of other children by even getting into a big trouble or committing a crime.Also engaging in early sexual activity is another risky behavior of the bully children. The bully’ s desire for power will affect their behavior with their wife and children in the future such as being abusive toward their romantic partners, spouses, or children as adults. However, some of the adult bullies will regret their behavior, and as a result of becoming depressed and weak, they will commit a suicide. Some people think that bullying is a part of childhood, and children will become stronger and learn to stand up for themselves.However, a lot of research shows that bullying in fact can cause negative social, emotional, and academic consequences. The four basic kinds of bullying are physical, verbal, covert, and cyberbullying which all have a profound effect on children’s lives. Depression, anxiety, sadness, and loneliness are some of the negative effects of being bullied. In contrast, drugs and alcohol abuse, criminal convictions, and violent behaviors are some of the negative effects of bully children.The best way to address bullying is to stop it before it starts. If bullying behaviors happen in the school, the bully and the victim’s parents and school officials must meet immediately. They should solve the matter through child adviser and find out the reasons behind the behavior. They are responsible to show the students how important this issue is and what are the consequences of the bullying behavior. Also all parents must educate themselves and their children about the bullying behavior, and even use professional help if it is needed.

OSHA Essay example - 1249 Words

Essay Question 1910.178 OSHA 1910.178 is a standard that provides information on powered industrial trucks and materials handling and storage. This section contains safety requirements relating to fire protection, design, maintenance, and use of fork trucks, tractors, platform lift trucks, motorized hand trucks, and other specialized industrial trucks. All new powered industrial trucks bought and used by an employer shall meet the design and construction requirements for powered industrial trucks established in the American National Standard for Powered Industrial Trucks, Part II, ANSI B56.1-1969 except for vehicles intended primarily for earth moving or over-the-road hauling. This standard is fairly long and even provides a table of†¦show more content†¦produce ignitable mixtures. ______________________________________________________________________ Gro ups in None A B C D classes ______________________________________________________________________ Examples Piers and Acetylene Hydrogen Ethyl Gasoline of wharves ether Naphtha locations inside Alcohols or and Acetone atmospheres outside Lacquer in classes general solvent and groups. storage, Benzene general industrial or commercial properties. This standard also provides information on storage of hazardous liquids, flammable liquids, gases or vapors and the quantity of hazardous material that might escape in case of an accident. This standard has 17 subheadings that go into detail about a lot of information besides powered industrial trucks. OSHA 1910.132 is a standard that provides information on the general requirements of personal protective equipment. Personal protective equipment is defined by OSHA as protective equipment for eyes, face,Show MoreRelatedOsha2001 Words   |  9 PagesWest Oahu PUBA 475 (67064) June 26, 2012 Table of Contents Introduction†¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.3 History†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..3 Background†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...........3-5 Who OSHA Covers†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..4 Who OSHA Doesn’t Cover†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..4-5 Worker Rights†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.5 Regulations â€Å"Standards†Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.............5 Organizational Profile†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..6-7 National†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Read MoreOsha718 Words   |  3 Pages October 28, 2014 Occupational Safety and Health Administration (OSHA) has come a lengthy way to cut the death rates of firefighters in half. 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